Contact
We’re here to help
Questions about a lamp, an order or a return? Send us a message and we’ll reply within 24 hours.
Email us
We reply within 24 hours.
Support hours (AEST)
Monday – Friday: 9:00 AM – 5:00 PM
Weekends: 10:00 AM – 5:00 PM
Track your order
Your tracking link is in your shipping confirmation email. Can’t find it? Check your spam folder or email us.
Frequently Asked Questions (FAQ)
Where can I contact you?
Our customer service team is here to help 7 days a week (AEST). Simply email us at support@lampandlumen.com or leave us a message via our Contact page, and we’ll get back to you within 24 hours.
Will the lamps work with Australian power outlets?
Yes. Lamps that plug into the wall have an AU plug option — simply select “AU” on the product page before adding to cart. Many of our lights are also USB-rechargeable, battery or solar powered, so no plug is needed at all.
How long does shipping take within Australia?
All orders ship free across Australia with Australia Post, with tracking included. As soon as your order has shipped, you’ll receive an email with your tracking number and link. (Please also check your spam folder.)
Can I return my lamp?
Yes, you can return your order within 100 days of delivery, provided the item is in its original condition and packaging. Contact us at support@lampandlumen.com before sending a return so we can guide you through the process. This doesn’t affect your rights under the Australian Consumer Law.
What if my lamp arrives damaged?
Every lamp is carefully packed, but if anything arrives damaged, email us a photo at support@lampandlumen.com within 7 days of delivery and we’ll send a replacement or a full refund.