Terms of Service

Last updated: 21 October 2026

Overview

This website, lampandlumen.com, is operated by Velour Commerce Ltd, a company registered in England and Wales (company number 17430304), trading as Lamp & Lumen ("we", "us", "our"). By visiting our website or buying from us, you agree to these Terms of Service and the policies referred to in them, including our Refund Policy, Shipping Policy and Privacy Policy.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

1. Using our website

By using this website you confirm that you are at least 18 years old, or that you are using it with the involvement of a parent or guardian. You must not use our products or website for any illegal or unauthorised purpose, or transmit any viruses or harmful code.

2. Orders and contract

Products shown on our website are an invitation to buy, not a binding offer. When you place an order, you make an offer to buy. We accept your offer when we confirm your order by email. We may refuse or cancel an order, for example if a product is unavailable or a price was shown in error. If this happens after payment, we will refund you in full.

3. Prices and payment

All prices are shown in Australian dollars (AUD). Prices and promotions may change at any time, but changes will not affect orders we have already confirmed. Payment is taken at checkout through our secure payment providers.

4. Products

We do our best to show product colours, sizes and details accurately, but colours may look slightly different depending on your screen. Our products are dispatched to you by our fulfilment partners overseas. Delivery times are explained in our Shipping Policy.

5. Returns and consumer guarantees

You can return products within 100 days of delivery under our Refund Policy. Our products also come with guarantees under the Australian Consumer Law that cannot be excluded.

6. Accuracy of information

We may occasionally make mistakes in product descriptions, prices, promotions or availability. We reserve the right to correct errors and update information at any time. If an error affects an order you have placed, we will contact you before going ahead.

7. Third-party tools and links

Our website may include links to, or tools from, third parties. We are not responsible for third-party websites or services, and your use of them is subject to their own terms.

8. Reviews and feedback

If you send us reviews, comments or other feedback, you agree that we may use them on our website and marketing. Feedback must be honest and must not be unlawful, offensive, or infringe anyone's rights.

9. Prohibited uses

You must not use our website to break any law, infringe intellectual property, harass or discriminate against others, provide false information, upload malicious code, collect other people's personal information, or interfere with the security of the website.

10. Intellectual property

All content on this website, including text, images, logos and design, belongs to us or our licensors. You may not copy or reuse it without our written permission.

11. Limitation of liability

To the extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of the website or our products. Where our liability cannot be excluded but can be limited, it is limited, at our option, to replacing or repairing the goods or refunding the price paid. This does not affect your rights under the Australian Consumer Law.

12. Privacy

How we handle your personal information is explained in our Privacy Policy.

13. Changes to these terms

We may update these terms from time to time. The latest version will always be on this page. Changes will not affect orders already confirmed.

14. Governing law

These terms are governed by the laws of England and Wales. If you are a consumer in Australia, you also keep the protection of the mandatory consumer laws of Australia and the state or territory where you live.