Privacy Policy

Last updated: 21 October 2026

This Privacy Policy explains how Lamp & Lumen collects, uses and protects your personal information when you visit lampandlumen.com or buy from us. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth) and, as a UK company, the UK General Data Protection Regulation.

1. Who we are

Lamp & Lumen is operated by Velour Commerce Ltd (company number 17430304), 66 Paul Street, London, EC2A 4NA, United Kingdom. We are responsible for your personal information. Contact: support@lampandlumen.com.

2. Information we collect

Order and account details: name, email, phone number, delivery and billing address, and order history.
Payment details: processed securely by our payment providers. We do not store your full card details.
Messages: information you send us by email or through our contact form.
Device and usage data: IP address, browser and device type, pages visited, referring website, and the date and time of your visit, collected through cookies and similar technologies.

3. How we use your information

To process, ship and deliver your orders, and to handle returns and refunds.
To answer your questions and provide customer support.
To send marketing emails, if you have subscribed or bought from us before. You can unsubscribe at any time using the link in every email.
To keep our website secure, prevent fraud, and improve the website and our products.
To show relevant ads and measure how well our advertising works.
To meet our legal, tax and accounting obligations.

4. Who we share it with

We share personal information only where needed with:

Shopify, which hosts our store and processes orders.
Payment providers, such as Shopify Payments and PayPal, to process payments.
Fulfilment partners and carriers, including Australia Post, to deliver your order.
Marketing and analytics providers, such as Meta (Facebook and Instagram), Google and TikTok, to run and measure ads.
Professional advisers and authorities, where required by law.

We never sell your personal information.

5. Overseas transfers

Because we are based in the United Kingdom and use international service providers and fulfilment partners, your information may be stored or processed outside Australia, including in the United Kingdom, the European Union, the United States and Asia. We take reasonable steps to make sure these providers protect your information.

6. Cookies

We use cookies to make the website work (for example, to remember your cart), to understand how visitors use it, and for advertising. You can control or delete cookies in your browser settings. Some parts of the website may not work properly if cookies are disabled.

7. How long we keep it

We keep your information only as long as needed for the purposes above, including to meet legal, tax and accounting requirements. After that we delete or anonymise it.

8. Security

Our website uses SSL/TLS encryption, and we use reputable providers with strong security measures. No system is completely secure, but we work to protect your information from misuse, loss and unauthorised access.

9. Your rights

You can ask to access the personal information we hold about you, to correct it, or to have it deleted. You can also object to or restrict certain uses, and withdraw consent to marketing at any time. To make a request, email support@lampandlumen.com. We will respond within 30 days.

10. Complaints

If you have a concern about how we handle your information, please contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au) or the UK Information Commissioner's Office (ico.org.uk).