Last updated: 21 October 2026
Free tracked shipping on every order across Australia. No minimum spend.
Delivery times
| Stage | Time |
|---|---|
| Order processing | 1 to 3 business days (orders placed on Friday evening or over the weekend are processed from the next business day) |
| Estimated delivery | 8 to 12 business days after dispatch |
Our products are shipped to you from our fulfilment partners overseas, and delivered in Australia by Australia Post. These are estimated times. Delays can occasionally happen during busy periods, holidays or because of customs and carrier delays beyond our control.
Tracking
As soon as your order is dispatched, you will receive an email with your tracking number and link. Please check your spam folder if you can't find it. If your order is split into more than one parcel, you may receive more than one tracking number.
Shipping costs
We cover the shipping cost on all orders to Australia, with no minimum order value. The price you see at checkout is the price you pay.
Address details
Please make sure your delivery address is complete and correct at checkout. If you notice a mistake, email us straight away. We can update the address only before the order is dispatched.
Lost or delayed parcels
If your tracking hasn't updated for more than 7 business days, or your parcel hasn't arrived within 20 business days of dispatch, please contact us and we will help, including sending a replacement or refund where a parcel is lost.
Payment methods
We accept major credit and debit cards (Visa, Mastercard, American Express, Maestro), PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed through an encrypted (SSL) checkout.
Contact
Lamp & Lumen is operated by Velour Commerce Ltd (company number 17430304), 66 Paul Street, London, EC2A 4NA, United Kingdom.
Email: support@lampandlumen.com